Checking out: 

     Please use your billing address and the inmates shipping address. Inmate CDCR # on the last name and the Prison under the company section. Fill everything else out the same. (Note: Add substitutions under notes for substitutions.)

Refund Policy:

     Refunds will only be issued for orders canceled before shipment; However, cancelled orders for return packages will incur a 15% restocking fee, or will be discarded after 60 days. 

Reship Policy:

     All orders that are returned by the institution will be reshipped to the inmate at a cost of $9.00.

Alternate Items update: 

1. All orders should include alternate oils and items
2. Orders without alternates will be held, substituted, removed, or returned at the discretion of the ELI staff